1. About Flamez Casino and These Terms
Flamez Casino is operated by a company registered at Columbus Centre, Road Town, Tortola, British Virgin Islands. The website flamez-casino-new-zealand.com (referred to throughout this document as “the Platform”, “we”, “us” or “Flamez”) offers online casino games and related services to players who access the site from New Zealand and other permitted jurisdictions.
By registering an account, logging in, or using any part of the Platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These Terms form a legally binding agreement between you and Flamez Casino. If you do not agree with any part of these Terms, you must not use the Platform.
We reserve the right to update these Terms at any time. Continued use of the Platform following any such change constitutes your acceptance of the revised Terms. We recommend reviewing this page regularly to stay informed of your rights and obligations.
2. Eligibility and Account Registration
2.1 Age Requirement
You must be at least 18 years of age to register an account and use any real-money services on the Platform. This requirement is absolute and non-negotiable. We take our obligation to prevent underage gambling seriously and operate age verification procedures in line with responsible gambling best practices.
If we have reasonable grounds to suspect that a player is under 18, we will suspend the account immediately and withhold any funds pending verification. If underage gambling is confirmed, the account will be permanently closed and any deposits may be returned at our discretion, without payment of winnings.
2.2 New Zealand Players
New Zealand law, specifically the Gambling Act 2003, does not prohibit residents from playing at online casinos licensed and operated offshore. Players from New Zealand access the Platform under the laws of the jurisdiction in which Flamez is licensed. It is your responsibility to ensure that accessing our services is lawful in your specific location before registering.
2.3 One Account Per Person
Each player may hold only one account on the Platform. Duplicate accounts are not permitted and may result in the closure of all associated accounts and forfeiture of any balance held within them. If you believe a duplicate account has been created in error, contact our support team at support@flamez-casino-new-zealand.com before attempting to open a second account.
2.4 Accurate Information
When registering, you must provide accurate, current, and complete personal information. This includes your legal name, date of birth, residential address, email address, and phone number. Providing false or misleading information during registration or at any subsequent point is a breach of these Terms and may result in immediate account closure and cancellation of any outstanding balances.
3. Identity Verification (KYC)
Flamez Casino applies Know Your Customer (KYC) procedures to all accounts. Verification may be requested at the time of registration, at the point of any withdrawal, or at any other time we consider it necessary for compliance and fraud prevention purposes.
Documents we may request include:
- A valid government-issued photo ID such as a New Zealand passport or driver licence
- Proof of residential address dated within the last three months, such as a utility bill or bank statement
- Proof of ownership of the payment method used to deposit funds
- Additional documentation if required under anti-money laundering obligations
Failure to complete verification within a reasonable timeframe may result in account suspension and delays to any pending withdrawals. We are not liable for any losses incurred as a result of delays caused by incomplete or unsatisfactory verification documents.
4. Deposits and Withdrawals
4.1 Accepted Payment Methods
Flamez Casino accepts deposits and processes withdrawals via a range of methods including Visa, Mastercard, Apple Pay, Google Pay, and Bitcoin. The availability of specific payment methods may vary and is subject to change. All transactions are processed in New Zealand dollars (NZD) unless otherwise specified.
4.2 Deposits
All deposits are credited to your account immediately or as soon as the transaction is confirmed by the relevant payment provider. Flamez does not charge fees on deposits, though your bank or payment provider may apply their own charges for which we are not responsible.
Minimum deposit amounts may apply depending on the payment method selected. You must only deposit funds that belong to you and that have been obtained through lawful means.
4.3 Withdrawals
Withdrawal requests are processed once your account has been fully verified. We aim to process approved withdrawal requests promptly, though processing times will vary depending on the payment method. Cryptocurrency withdrawals are typically faster than card-based transactions.
We reserve the right to carry out additional checks on any withdrawal request. Withdrawals may be refused or delayed if we have reason to suspect fraudulent activity, money laundering, or a breach of these Terms.
Winnings derived from bonus funds are subject to the specific bonus terms that applied to the relevant promotion. Please refer to Section 6 for further details.
4.4 Transaction Limits
Minimum and maximum transaction limits apply to deposits and withdrawals. Current limits are displayed during the transaction process within your account. We reserve the right to adjust these limits at any time and without prior notice.
5. Responsible Gambling
Flamez Casino is committed to providing a safe gambling environment. We recognise that gambling can become harmful for some individuals and we take our duty of care to players seriously.
5.1 Player Controls
We offer a range of tools to help you manage your gambling activity, including:
- Deposit limits (daily, weekly, or monthly)
- Session time reminders
- Self-exclusion options (temporary or permanent)
- Account cooling-off periods
- Reality check notifications
These tools can be accessed through your account settings or by contacting our support team. Requests to activate self-exclusion are processed as quickly as possible and will not be reversed during the chosen exclusion period.
5.2 Signs of Problem Gambling
If you find yourself chasing losses, gambling with money set aside for essential expenses, or feeling unable to stop, we encourage you to use the responsible gambling tools available to you. New Zealand players seeking independent support can contact the Problem Gambling Foundation of New Zealand or use the resources provided by the New Zealand Ministry of Health at health.govt.nz.
5.3 Underage Protection
If you share a device or computer with others, particularly minors, we strongly recommend logging out of your account after each session and using a password that cannot be guessed. Third-party parental control software such as Net Nanny or Cybersitter can assist in preventing access to gambling sites by those under 18.
6. Bonuses and Promotions
6.1 Welcome Bonus and Ongoing Promotions
Flamez Casino offers a Welcome Bonus of up to NZ$1,500, a No Deposit Bonus of 50 Free Spins, a VIP Welcome Pack of up to NZ$3,000 plus 200 Free Spins, and a Zero Wagering Bonus of NZ$200 with no wagering requirements. Additional promotions are made available to players regularly and are subject to individual terms.
6.2 General Bonus Conditions
Unless explicitly stated otherwise in the specific promotion terms, the following general conditions apply to all bonuses:
- Bonuses are available to verified players who have met the eligibility requirements for the specific offer
- Only one bonus may be active at any time unless the promotion explicitly permits otherwise
- Bonuses are non-transferable and have no cash value unless converted through the applicable wagering requirements
- Flamez Casino reserves the right to withdraw, modify, or cancel any promotion at any time
- Abuse of bonus offers, including but not limited to collusion, using multiple accounts, or exploiting software errors, will result in forfeiture of bonus funds and may lead to account closure
6.3 Zero Wagering Bonus
The NZ$200 Zero Wagering Bonus carries no playthrough requirements. Any winnings generated from this bonus are yours to keep and withdraw without restriction, subject to standard verification and withdrawal processing requirements. Full terms for this offer are available on the relevant promotion page.
7. Game Rules and Fair Play
All games available on the Platform are provided by licensed third-party software developers and operate using certified random number generation technology. Return-to-player (RTP) percentages and game rules are available within the individual game interfaces.
You must not use any software, tool, or strategy intended to gain an unfair advantage over the house or other players. This includes but is not limited to automated betting systems, bots, exploits, or any form of cheating software. Any player found to be engaging in unfair play will have their account suspended and any winnings derived from such conduct will be voided.
In the event of a technical malfunction during gameplay, all bets and winnings associated with the affected round may be declared void. Flamez Casino will not be liable for any losses resulting from such malfunctions and the decision of the operator in such cases is final.
8. Prohibited Uses
You may not use the Platform for any of the following purposes:
- Any activity that is unlawful under applicable law
- Money laundering, terrorist financing, or any other financial crime
- Providing false information at any stage of your relationship with Flamez Casino
- Attempting to reverse engineer, copy, or interfere with any aspect of the Platform’s software or systems
- Creating multiple accounts for the purpose of exploiting bonuses or promotions
- Accessing the Platform from a jurisdiction where doing so is prohibited by local law
- Facilitating access to the Platform by any person who is under 18 years of age
9. Anti-Money Laundering (AML) Policy
Flamez Casino operates in compliance with applicable anti-money laundering legislation and maintains internal controls to detect and prevent the use of our services for illicit purposes. We are required to report suspicious activity to the relevant authorities where legally obligated to do so.
All players are subject to transaction monitoring. We reserve the right to request documentation evidencing the source of funds deposited into your account at any time. Failure to provide satisfactory evidence may result in account restriction or closure and funds may be withheld pending investigation or regulatory instruction.
10. Privacy and Data Protection
The personal information you provide to Flamez Casino is collected and processed in accordance with our Privacy Policy, which is available at flamez-casino-new-zealand.com. By registering an account, you consent to the collection, storage, and use of your data as described in that policy.
We do not sell your personal information to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or necessary for the operation of our services.
Your data may be transferred to and processed in jurisdictions outside of New Zealand. We take reasonable steps to ensure that such transfers are subject to appropriate data protection safeguards.
11. Intellectual Property
All content on the Platform, including but not limited to logos, graphics, software, game content, and written material, is the property of Flamez Casino or its content licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only.
You must not reproduce, redistribute, modify, or create derivative works from any content on the Platform without our express written consent.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Flamez Casino shall not be liable for:
- Any loss of profits, winnings, or anticipated savings arising from your use of the Platform
- Any interruption to service, technical failure, or unauthorised access to your account that is beyond our reasonable control
- Any indirect, consequential, or incidental loss or damage arising in connection with your use of the Platform
- Losses arising from your failure to comply with these Terms and Conditions
Our total liability to you in connection with any claim arising from your use of the Platform shall not exceed the total amount deposited by you in the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
13. Account Suspension and Termination
13.1 Suspension by Flamez Casino
We reserve the right to suspend or permanently close your account, and to withhold or cancel any funds, bonuses, or winnings, in any of the following circumstances:
- Breach of these Terms and Conditions
- Reasonable suspicion of fraud, collusion, or use of prohibited software
- Failure to complete identity verification within a reasonable timeframe
- Reasonable suspicion of money laundering or other financial crime
- At the direction of a relevant regulatory or law enforcement authority
13.2 Closure by the Player
You may close your account at any time by contacting our support team at support@flamez-casino-new-zealand.com or by calling +64 22 123 4567. Any available balance at the time of closure will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.
If you are closing your account for responsible gambling reasons, please inform us so that we may apply appropriate self-exclusion measures and provide relevant support resources.
14. Complaints and Dispute Resolution
If you have a complaint about any aspect of our service, we encourage you to contact our support team in the first instance. Our team is available 24 hours a day, 7 days a week and can be reached at:
- Email: support@flamez-casino-new-zealand.com
- Phone: +64 22 123 4567
We aim to acknowledge all complaints promptly and to provide a substantive response within a reasonable timeframe. If you are not satisfied with the outcome of our internal process, you may be entitled to escalate your complaint to the relevant licensing authority or an independent dispute resolution body. Details of the appropriate escalation route are available from our support team.
15. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the British Virgin Islands, being the jurisdiction in which Flamez Casino is registered. Any dispute arising from or in connection with these Terms that cannot be resolved through our internal complaints process shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.
New Zealand players retain any statutory rights they hold under New Zealand consumer protection legislation to the extent that those rights cannot be excluded by contract.
16. Cookies
The Platform uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse usage patterns. By continuing to use the Platform, you consent to our use of cookies in accordance with our Cookie Policy, which is available at flamez-casino-new-zealand.com. You may adjust your cookie preferences at any time through your browser settings, though disabling certain cookies may affect the functionality of the Platform.
17. Severability
If any provision of these Terms is found by a court or regulatory authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions of these Terms shall continue in full force and effect.
18. Contact Information
For any questions regarding these Terms and Conditions, please contact us using the following details:
- Email: support@flamez-casino-new-zealand.com
- Phone: +64 22 123 4567
- Address: Columbus Centre, Road Town, Tortola, British Virgin Islands
You can also use the contact form available at flamez-casino-new-zealand.com/contact-us/