Who We Are and How to Reach Us
Flamez Casino operates this website at https://flamez-casino-new-zealand.com/ and is registered at Columbus Centre Road Town, Tortola, British Virgin Islands. If you have any questions about how we handle your personal information, you can contact our support team directly:
- Email: support@flamez-casino-new-zealand.com
- Phone: +64 22 123 4567
- Our support team is available Monday to Saturday, 9AM to 6PM
This Privacy Policy explains what personal data we collect from players in New Zealand, why we collect it, how it is stored and protected, and what rights you have over your information. By using Flamez Casino, you confirm that you have read and understood this policy.
The Legal Framework We Operate Within
New Zealand does not have a dedicated online gambling licensing regime under the Gambling Act 2003, which means offshore operators like Flamez Casino may legally provide services to New Zealand residents. However, we take our data protection obligations seriously and align our practices with the Privacy Act 2020, the primary legislation governing how organisations collect, use, and disclose personal information about people in New Zealand.
The Privacy Act 2020 introduced stronger obligations for all organisations handling information about New Zealanders, including mandatory breach notification, enhanced rights to request correction of personal data, and clearer accountability for how data is managed. Flamez Casino applies these principles regardless of where our servers are located.
Where New Zealand law intersects with anti-money laundering obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), we collect and retain certain identity verification information as part of responsible and lawful operation. This is explained in more detail below.
What Information We Collect
Information You Provide Directly
When you register an account with Flamez Casino or use our services, we collect information you actively give us. This includes:
- Full legal name
- Date of birth (to verify you are 18 years of age or older)
- Email address
- Residential address in New Zealand
- Phone number
- Username and account password (stored in encrypted form)
- Payment details, including bank account information, card details, or cryptocurrency wallet addresses used for deposits and withdrawals
- Identity documents submitted for verification purposes, such as a New Zealand driver’s licence or passport
- Any communications you send us via email, live chat, or the contact form
Information Collected Automatically
When you visit our website or use our platform, certain technical data is collected without you needing to enter it manually. This includes:
- IP address and approximate geographic location
- Browser type and version
- Device type (desktop, mobile, or tablet)
- Operating system
- Pages visited and time spent on each page
- Referring websites or links that brought you to our site
- Session identifiers and login timestamps
- Game activity logs, including bets placed, games played, and outcomes
Information from Third Parties
We may receive information about you from third-party services we use in connection with running Flamez Casino. These include identity verification providers who assist with KYC (Know Your Customer) checks, payment processors who confirm transaction details, and fraud detection services that flag unusual account behaviour. In each case, the data shared with us is limited to what is necessary for the relevant purpose.
Why We Collect Your Information
We collect personal information for specific, clearly defined purposes. We do not collect data speculatively or hold it beyond what is needed. Our main reasons for processing your information are:
- Account management: to create and maintain your player account, process deposits and withdrawals, and keep records of your transaction history
- Age and identity verification: to confirm you are 18 or older and to verify your identity as required by responsible gambling standards and anti-fraud obligations
- Fraud prevention and security: to detect and prevent fraudulent activity, money laundering, and any misuse of our platform
- Legal compliance: to meet our obligations under applicable laws, including document retention requirements and cooperation with lawful requests from authorities
- Customer support: to respond to your queries, resolve disputes, and improve the service we provide
- Personalisation: to tailor bonus offers and game recommendations to your preferences, where you have not opted out of such communications
- Marketing communications: to send promotional emails or messages about bonuses and offers at Flamez Casino, where you have given us permission to do so
- Responsible gambling: to monitor patterns of play that may suggest problem gambling behaviour and, where appropriate, to contact players or apply account restrictions
Legal Bases for Processing Your Data
Depending on the type of data and the purpose, we process your personal information on the following grounds:
- Contractual necessity: processing your account data and payment information is necessary to provide the services you signed up for
- Legal obligation: certain data is retained because we are legally required to keep records, including for AML/CFT compliance purposes
- Legitimate interests: fraud detection, security monitoring, and platform improvement serve our legitimate interests and yours as a player
- Consent: marketing communications are sent only where you have opted in, and you can withdraw consent at any time
Cookies and Tracking Technologies
Flamez Casino uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us recognise you between visits, keep your session active, and understand how players use our platform.
We use the following categories of cookies:
- Essential cookies: required for the website to function, including keeping you logged in and processing transactions
- Analytics cookies: used to understand how visitors interact with the site, which pages are visited most, and where users encounter issues
- Preference cookies: used to remember your settings and preferences, such as language or display choices
- Marketing cookies: used to deliver relevant promotional content and track the effectiveness of our campaigns
You can manage cookie preferences through your browser settings or through the cookie consent tool displayed when you first visit the site. Disabling certain cookies may limit the functionality available to you. For full details, please refer to our Cookie Policy.
How We Share Your Information
We do not sell your personal data to third parties. We share information only where it is necessary to operate our services, comply with the law, or protect against fraud. The categories of recipients who may receive your data include:
- Payment processors and banking partners: to handle deposits and withdrawals on your behalf
- Identity verification providers: to carry out KYC checks required before we can process withdrawals or approve large transactions
- Game software providers: certain gameplay data may be shared with the studios whose games you play, for the purpose of game operation and fairness auditing
- Fraud prevention and security services: to identify and block suspicious activity across our platform
- Customer support tools: support staff use secure internal systems to access account information when helping you resolve an issue
- Legal and regulatory authorities: where we are required by law to disclose information, for example in response to a court order or a lawful request from a government body
Any third party we work with is required to handle your data securely and only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own marketing or unrelated purposes.
International Data Transfers
Because Flamez Casino is registered in the British Virgin Islands and uses service providers located in various countries, your personal data may be transferred to and stored in jurisdictions outside New Zealand. Where this occurs, we take reasonable steps to ensure that the receiving party maintains an adequate level of data protection. This may involve contractual safeguards, data processing agreements, or the use of providers who operate under internationally recognised security standards.
If you have specific questions about where your data is processed, you can contact us at support@flamez-casino-new-zealand.com.
How Long We Keep Your Data
We retain personal information for as long as your account is active and for a period afterwards as required by law or legitimate business need. Specific retention periods include:
- Account and transaction records: retained for a minimum of five years after the close of an account, in line with AML/CFT record-keeping practices
- Identity documents: retained for the period required to comply with legal obligations and no longer
- Customer support communications: retained for up to two years after the matter is resolved
- Marketing preferences and consent records: retained for as long as we hold your account and for a reasonable period afterwards to demonstrate compliance
Once data is no longer needed and there is no legal requirement to retain it, we securely delete or anonymise it.
Your Rights Under the Privacy Act 2020
As a New Zealand resident, you have specific rights in relation to your personal information under the Privacy Act 2020. These include:
- Right of access: you can request a copy of the personal information we hold about you
- Right to correction: if any information we hold about you is inaccurate or out of date, you can ask us to correct it
- Right to complain: if you believe we have mishandled your personal information, you have the right to make a complaint to the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz
- Right to withdraw consent: where we rely on your consent to send marketing messages, you can withdraw it at any time by clicking the unsubscribe link in any email or contacting our support team
To exercise any of these rights, contact us at support@flamez-casino-new-zealand.com. We will respond to all requests within a reasonable timeframe and no later than 20 working days, as required by the Privacy Act 2020.
Age Verification and Player Protection
Flamez Casino does not knowingly collect personal information from anyone under the age of 18. We require age verification at the point of registration and again before processing withdrawals. If we become aware that a player is under 18, we will close the account and, where required, return any funds that were deposited.
If you believe a minor has created an account using false details, please contact us immediately at support@flamez-casino-new-zealand.com so we can take prompt action.
Responsible Gambling and Data Use
We use the information collected through your account and gameplay activity to support responsible gambling. This includes identifying patterns that may be associated with excessive or harmful gambling behaviour, such as significantly increased session frequency, large and rapid deposit sequences, or requests to recover locked accounts.
Where our systems or staff identify these patterns, we may reach out to you with information about responsible gambling tools available on the platform, including deposit limits, session time reminders, cooling-off periods, and self-exclusion. We treat this data with the same level of care and confidentiality as all other personal information.
For free and confidential support with gambling-related concerns, New Zealand players can contact the Problem Gambling Foundation or access help through the national helpline at 0800 654 655.
Data Security
We take the security of your personal information seriously. Flamez Casino uses industry-standard security measures to protect data both in transit and at rest. These include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure, access-controlled storage of account and payment information
- Regular security reviews and vulnerability assessments
- Internal access controls that limit who within our organisation can view personal data
- Staff training on data handling and privacy obligations
No system can be completely immune to security risks. In the event of a data breach that is likely to cause serious harm to you, we will notify the Office of the Privacy Commissioner and affected individuals as required under the Privacy Act 2020.
Third-Party Links
Our website may contain links to external websites, including game developers, payment providers, or responsible gambling resources. Once you leave the Flamez Casino website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over how they handle your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or legal requirements applicable to New Zealand players. When we make material changes, we will post the revised policy on this page. Continued use of Flamez Casino after any update constitutes your acceptance of the revised terms.
If you have questions about any changes or about this policy in general, please get in touch with our support team at support@flamez-casino-new-zealand.com or call us on +64 22 123 4567.