This page sets out the legal and regulatory framework under which Flamez Casino operates and provides its services to players in New Zealand. We are committed to operating with full transparency, in strict compliance with applicable licensing conditions and international standards of player protection, data security, and financial integrity.
1. Operator Details
Flamez Casino is operated by Rabidi N.V., a company incorporated and registered under the laws of Curaçao, with registered company number 163631. The company’s registered address is Abraham de Veerstraat 9, Willemstad, Curaçao.
2. Licensing and Regulatory Authority
Flamez Casino holds a valid gaming licence issued under the regulatory framework of Curaçao. The licence is granted under the authority of the Curaçao Gaming Control Board (GCB), which is the statutory body responsible for the regulation and supervision of online gaming activities conducted by operators registered in Curaçao.
Licence Details
- Licence Number: OGL/2023/109/0082
- Licence Type: Online Gaming Licence (OGL)
- Issuing Authority: Curaçao Gaming Control Board
- Licence Status: Active
All gaming operations conducted through the Flamez Casino platform are carried out in accordance with the terms and conditions of the above licence and any applicable directives issued by the Curaçao Gaming Control Board.
3. Territory of Service and Eligibility
Flamez Casino provides its online gaming services to eligible players located in New Zealand, subject to the terms of its operating licence and the laws applicable to online gaming in the player’s jurisdiction.
Age Restriction
Access to the Flamez Casino platform is strictly restricted to individuals who are 18 years of age or older. It is a condition of registration and continued use of the platform that all players confirm they meet the minimum age requirement. The operator reserves the right to request documentary proof of age at any stage of the player’s account lifecycle. Any account found to belong to a person under the age of 18 will be suspended immediately and all associated funds will be withheld pending investigation.
Restricted Jurisdictions
Certain jurisdictions are excluded from eligibility due to regulatory or legal restrictions. Players accessing the platform from a restricted jurisdiction are prohibited from registering an account or placing wagers. A full list of restricted territories is available in the Terms and Conditions of the platform.
4. Anti-Money Laundering and Know Your Customer Policy
Flamez Casino maintains a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) programme in compliance with applicable international standards, including the Financial Action Task Force (FATF) recommendations and the requirements set by the Curaçao Gaming Control Board.
4.1 KYC Verification Procedures
All players are required to complete identity verification before withdrawing funds and may be required to do so at the time of registration or at any point during their use of the platform. Verification may require the submission of the following documentation:
- Government-issued photographic identification (passport, national identity card or driver’s licence)
- Proof of residential address issued within the past three months (utility bill, bank statement or official government correspondence)
- Proof of payment method ownership (copy of payment card or bank statement)
- Source of funds documentation where transactions exceed applicable thresholds or where risk indicators are present
4.2 AML Controls
The operator employs ongoing transaction monitoring procedures to detect and report activity that may indicate money laundering, terrorist financing, or other financial crime. Where suspicious activity is identified, the operator is required to file a report with the relevant financial intelligence authority and may suspend or close the player’s account pending further investigation. Players are advised that the operator is legally prohibited from disclosing to any individual that a suspicious transaction report has been filed.
4.3 Record Retention
Player identification records and transaction histories are retained for a minimum period of five years following the closure of an account or the completion of a transaction, in accordance with applicable AML legislation.
5. Data Protection and Privacy
Flamez Casino is committed to the lawful, fair, and transparent processing of personal data in accordance with applicable data protection legislation, including Regulation (EU) 2016/679 (the General Data Protection Regulation, “GDPR”) to the extent applicable, and any relevant local data protection requirements.
5.1 Data Processing Principles
- Personal data is collected for specified, explicit, and legitimate purposes and is not processed in a manner incompatible with those purposes.
- Only data that is adequate, relevant, and limited to what is necessary for the stated purposes is collected and retained.
- Reasonable technical and organisational measures are implemented to ensure the security of personal data against unauthorised access, disclosure, alteration, or destruction.
- Player data is not sold to third parties. It may be shared with regulated third-party service providers (such as payment processors and identity verification agencies) strictly to the extent necessary to deliver platform services and fulfil legal obligations.
5.2 Data Subject Rights
Players have the right to request access to, correction of, or deletion of their personal data held by the operator, subject to applicable legal retention obligations. Requests may be submitted to the operator’s data protection contact as specified in the Privacy Policy.
For full details of how personal data is collected, used, stored, and protected, players are advised to review the Privacy Policy published on the platform.
6. Responsible Gambling
Flamez Casino recognises that gambling carries inherent risks and is committed to promoting responsible gambling practices across its platform. The operator provides a range of tools and resources designed to support players in maintaining control over their gambling behaviour.
6.1 Player Protection Tools
The following responsible gambling tools are available to all registered players:
- Deposit Limits: Players may set daily, weekly, or monthly deposit limits to restrict the amount of funds they add to their account within a defined period.
- Session Time Limits: Players may set limits on the duration of individual gaming sessions.
- Reality Checks: Players may activate periodic on-screen notifications reminding them of the time elapsed during a gaming session.
- Cool-Off Periods: Players may request a temporary suspension of their account for a defined period ranging from 24 hours to several weeks.
- Self-Exclusion: Players who wish to cease gambling activity for an extended period may apply for self-exclusion, during which access to the platform will be restricted.
6.2 Problem Gambling Resources
Players who believe they may be experiencing difficulties related to gambling are encouraged to seek independent support. The following organisations provide free and confidential assistance to individuals in New Zealand:
- Problem Gambling Foundation of New Zealand – www.pgf.nz
- Gambling Helpline New Zealand: 0800 654 655 (available 24 hours, 7 days a week)
Flamez Casino does not permit the use of its platform for the purposes of treating or recovering from problem gambling. Players who have registered for self-exclusion are not permitted to circumvent this restriction by creating new accounts, and any account identified as belonging to a self-excluded player will be closed immediately.
7. Dispute Resolution
Flamez Casino is committed to resolving player complaints in a fair, timely, and transparent manner.
7.1 Internal Complaints Procedure
In the first instance, players who wish to raise a complaint should contact the Customer Support team via the contact details provided on the platform. All complaints are acknowledged within 24 hours of receipt and investigated in accordance with the operator’s internal complaints handling procedures. Players will receive a substantive response within 14 days of the complaint being submitted.
7.2 Escalation and External Dispute Resolution
If a player remains dissatisfied with the outcome of the internal complaints process, they may escalate the matter to an approved external dispute resolution (ADR) body. The operator acknowledges the competence of the Curaçao Gaming Control Board as the applicable supervisory authority to receive regulatory complaints relating to the operator’s conduct. Information regarding the escalation process is available through the operator’s support channels.
7.3 Governing Law
Unless otherwise required by applicable mandatory consumer protection legislation in the player’s jurisdiction, any dispute arising in connection with the player’s use of the Flamez Casino platform shall be subject to the laws of Curaçao. Nothing in these provisions limits a player’s rights under applicable mandatory laws of their country of residence.
8. Contact Information
For any queries relating to the matters described on this page, including licensing, data protection, AML procedures, or responsible gambling, players may contact the operator through the following channel:
- Email: support@flamez.com
- Live Chat: Available through the platform interface
This page was last reviewed and updated in April 2026. The operator reserves the right to amend the information contained herein to reflect changes in applicable law, regulatory requirements, or operational arrangements. Players are advised to review this page periodically.